In Iloilo City, there are over 5 call centers and the number is growing.
It has been eyed by fresh graduates and undergraduates for employment. But due to the sudden increase most people does not fully understand what it is. Many job seekers from the nursing profession had difficulty getting the job. Most failed in the final interview. And I am one of them. In applying for the job you need to (1) Make a personal appearance (2)Submit your resume (3)Take a series of exams (4) Take the initial interview and last (5) Take the final interview. After this they will contact you for the training if they find you a suitable for the job or they will tell you to re-apply after 6 months or expect a call from them.
So we come to the discussion of what is a call center?
s a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.
A call centre is often operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).
Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks and sales support.
Their guideline for employment:
1. Proper pronunciation of the English language
2. Correct grammar / usage
It has been eyed by fresh graduates and undergraduates for employment. But due to the sudden increase most people does not fully understand what it is. Many job seekers from the nursing profession had difficulty getting the job. Most failed in the final interview. And I am one of them. In applying for the job you need to (1) Make a personal appearance (2)Submit your resume (3)Take a series of exams (4) Take the initial interview and last (5) Take the final interview. After this they will contact you for the training if they find you a suitable for the job or they will tell you to re-apply after 6 months or expect a call from them.
So we come to the discussion of what is a call center?
s a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.
A call centre is often operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).
Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks and sales support.
Their guideline for employment:
1. Proper pronunciation of the English language
2. Correct grammar / usage
